We offer shipping within the United Kingdom. Shipping costs will be automatically assigned to your order at the checkout.
For more information on shipping items outside the United Kingdom, please contact Customer Services and a member of our team will assist with your custom query.
Shipping within the U.K. is arranged via Royal Mail services, with an estimated Delivery timeline of 3 – 5 business days.
All orders dispatched to addresses within the UK (excluding the Channel Islands) will be charged inclusive of UK VAT.
Purchases from Serap Pollard London Ltd may be covered by Royal Mail Tracking or Special Delivery Services, optional with every purchase. Applicable orders will require a signature of receipt, which will signify successful delivery and fulfilment. Once your item is delivered, the responsibility of these good passes to you. Please contact our Customer Services team for further information.
Serap Pollard London Ltd is not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
When placing your order please ensure that all billing and shipping details are correct, as we are unable to change the destination of delivery once the order has been processed.
For fully processed orders, we shall endeavour to deliver the product to you as soon as possible, and in any event within 31 days of placing your order, unless you have agreed to a later delivery date. If we are unable to deliver the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund. Orders that are delayed due to Royal Mail service issues are not factored into the time frame that serappollard.com gives for delivery estimations, nor are we accountable for this time for delivery. All new orders are deemed separate, and each is treated individually.